Redstar Telecom's latest call queuing package designed specifically for doctor's surgeries all over the country has taken root and a large number of surgeries have taken advantage of this unique product.

Aptly named QueueSurge, the package is designed to increase any doctors surgery's call handling capability without the need to install extra lines or have any telecom engineers visit.  All the calls are directed through a bespoke IVR to the correct department, be this the nurse, to make/cancel an appointment, even to order repeat prescriptions.

An advantage of using this system is that callers never hear an engaged tone, instead of hanging up and pressing redial multiple times in order to get through all calls are placed in a queue and answered on a first come first served basis.